Frequently Asked Questions


We’re here to help

Check out our frequently asked questions below. Of course, you can always give us a call at 208.777.4242 if you’d rather chat with our friendly staff.

The Top 3 Myths of Physical Therapy

  • Myth 1: You need a referral to see a physical therapist

  • Myth 2: Surgery is always the best option

  • Myth 3: Results happen quickly

Insurance and Billing

What Insurances Do You Accept?

We accept and are in-network for nearly all insurances, including Medicare and Medicare replacement plans.

Do You Offer A Special Cash Rate For Payments?

We do! We offer several bundle options which… saves you a bundle!

Check out Pinnacle Physical Therapy’s payment options.

Do I Need A Referral to See A Physical Therapist?

Nope! Not for most insurances. If you do need a referral, we’ll arrange that for you to save you time and money. Call us to get scheduled and we will let you know the next steps.

The First Visit

What Do I Need To Do Prior To My First Visit?

You’ll want to download our intake forms and bring the completed copy to your first visit. Additionally, bring your ID, insurance card, and referral (if you have one). Having this information ready will speed along your process and ensure we are able to see our patients on time.

How Long Is The First Visit?

Your first visit usually takes about an hour. During this time we’ll perform a comprehensive examination of your affected body area, educate you on your condition, and develop a customized plan of care to achieve maximum success.

Scheduling Future Visits

After your first visit is complete, you will schedule the entire plan of care which can extend several weeks. However, if something comes up, just let us know more than 24 hours in advance and we’ll happily make an adjustment.

Where are You Located?

Right here! 1590 E. Polston Ave., Suite B, Post Falls, ID 83854

Click to navigate with Google Maps.


Will I Be Healed Quickly?

While some patients may see results on the first visit, physical therapy takes time to strengthen the muscles around your body which in turn produce long-term results.

How Do I Maximize The Results Of My Treatment?

Our home exercise program is a great way to ensure you are healed quickly and thoroughly. Your physical therapist will work with you in facility, then assign a customized home exercise program just for you to work on between appointments. It’s critical to complete this as directed to be successful and achieve a full recovery within the planned time.